Adult Withdrawal Management and Stabilization Services (Detox) 

WHAT WE DO AND WHO WE SERVE 

What services do you provide? 

Our Detox Program provides medical withdrawal management in a safe, supervised environment. We support the medical aspects of withdrawal only, which is why our program is short-term. 

What is the difference between detox and treatment? 

Detox is a short stay focused on safely managing withdrawal. 
Treatment is a longer-term process that helps build the skills needed for sustained recovery; including counselling, psychosocial skills, and emotional regulation skills. 

What age do I need to be to access your program? 

Our program is for adults 19+. 
If you’re under 19, please contact our Youth Recovery House, who can help arrange youth detox

What area do you serve? 

We provide medically supervised withdrawal management (detox) services to individuals living within the Interior Health Region. 

Can my partner and I come at the same time? 

Unfortunately, we cannot admit partners together. However, we can try to arrange consecutive intakes within a reasonable timeframe. 

GETTING ON THE WAITLIST 

How do I get on the waitlist? 

All referrals are managed through Interior Health’s Road to Recovery program via the Access Central team. 

Access Central 
📞 1-866-777-1103 
🕘 9:00 a.m. – 4:30 p.m. (PST), 7 days a week, 365 days a year 

When you call, you’ll speak with a nurse or trained clinician who will ask a few questions, determine what type of withdrawal management or substance use supports best fit your needs, and guide you through next steps. 

BEFORE YOU COME 

How long will I stay? 

Length of stay depends on your substance(s) and individual factors. Typical stays are: 

• Opiates: 7 days 

• Alcohol: 7 days 

• Inhalants: 7 days 

• GHB: 10 days 

• Opioid Agonist Therapy transitions (e.g., Methadone → Suboxone): 10 days 

Is there a cost? 

Withdrawal Management Services is a no-cost service, attending is free. 
However, some medication-related costs may apply. Please contact the Program Coordinator for details. You can call The Bridge main office at 250-763-0456 and ask to speak to the Detox Program Coordinator. 

What should I bring? 

We recommend bringing: 

• One small duffle bag 

• All prescribed medications in original packaging 

• Comfortable clothing 

• Optional comfort items (your favourite pillow, etc.) 
  (We provide pillows, blankets, and towels.) 

What shouldn’t I bring? 

All belongings are checked on arrival. Items not permitted will be locked in storage until discharge. These include: 

• Electronics: phones, laptops, tablets, smart watches, cameras 

• Outside food 

• Nail polish or hair dye 

• Weapons 

• Sex toys 

• Mouthwash containing alcohol 

• Excess belongings, including large quantities of art supplies 

WHERE WE ARE LOCATED 

760 Highway 33 West, Kelowna, BC, Canada 
We’re the grey apartment building beside the Canco gas station.  

WHILE YOU’RE HERE 

Can I smoke or vape? 

Yes, in designated smoking areas. Please bring enough cigarettes or unopened vape products for your entire stay. Opened vape juice is not allowed. 

Are any medications restricted? 

We allow all actively prescribed medications. 

Can I use THC products while there? 

No. THC products are not permitted. 

Can I have my phone? 

No. Phones are stored securely until discharge. A communal participant phone is available for use. 

Is there parking? 

Yes, for insured vehicles. Please notify staff at admission. We are not responsible for vehicle damage. 

Can I come and go as I please? 

No. For safety and security reasons, participants cannot leave the unit unless discharged or choosing to leave against medical advice. 

Why can’t I bring unopened food? 

We provide all meals and snacks. Outside food isn’t allowed due to food safety guidelines and allergy considerations. 

Can family or friends visit? 

No. Visitors are not permitted during your stay. 

Can I transfer directly to treatment afterward? 

If you already have a confirmed treatment intake date, we can help arrange a seamless transfer. We strongly recommend getting on both waitlists early, as wait times can be long. 

Can you help me apply to treatment? 

We can help with some referrals while you’re here. However, many treatment centres require a Substance Use Clinician to complete the referral, which we cannot provide onsite. We can support a referral to Interior Health’s Mental Health & Substance Use Services.  

Is there daily programming? 

Yes. Activities may include in-house meetings & workshops, virtual recovery meetings, massage therapy provided by students. All programming is optional.